- Your transaction is secure.
- We do not see or retain any of your payment details
- We accept Visa, MasterCard, Visa Debit, Electron and Maestro… and placed through our third party.
- We also accept Pay Pal.
- Most orders will be despatched to you by Royal Mail Special Delivery. This is a next day service available Mon – Thursdays. Fridays, Saturdays, Sundays and Bank Holidays will take longer to reach you. This is a signed for service and you must be available to sign for the delivery. Delivery including insurance is charged at £9.50 per delivery.
- We also may be able to offer a personal same day hand delivery service within London Zones 1 – 4 only for £25. Available on request.
- If the order is a gift please let us know when you place your order in the “Additional Information” box and a receipt will not be included in the package. We can put the jewellery in a Plenderleiths box and a gift bag. If you would like a personal message to accompany a gift order, please let us know.
- Your order will be packed safely and tastefully in a stylish Plenderlieths box.
- We hope that you will be delighted with your Plenderleiths jewellery. We will endeavour to solve your jewellery concern but if we are unable to get there we may offer an exchange, if we feel we may be able to re-sell the item.
- Purchases exempt from the exchange policy, unless they are structurally faulty, are: Bespoke, commissioned pieces and customised pieces.
- Please refer to our full terms and conditions.
All of our jewellery is designed and hand made in our London workshop with ethically sourced materials. Our materials are sourced in London from trusted suppliers we have been working with for decades.
All of our silver, gold or platinum jewellery is hallmarked in the London Assay Office. The Goldsmiths Company.
Please send us an email to queries@plenderleiths.co.uk.
- Contact us on queries@plenderleiths.co.uk.
- All our designs are our own and we will never copy anyone else’s.
- Please note that all bespoke jewellery is non-refundable.
- Worn Again jewellery – contact us on: queries@plenderleiths.co.uk.
- All our designs are our own and we will never copy anyone else’s.
- Please note that all bespoke jewellery is non-refundable.
- It is crucial for you to give us the correct size when you order a piece of jewellery.
- Rings – refer to our sizing and care page
- Bracelets – refer to our sizing and care page
- Bangles – refer to our sizing and care page
- Necklaces- refer to our sizing and care page
- Our jewellery comes with a 12 month guarantee, under normal conditions of wear and tear.
To ensure the longevity of your jewellery, we recommend storing each piece separately in its original box or in acid free paper to prevent scratches and discolouration. Avoid exposure to harsh chemicals. To clean, gently polish with a soft cloth. See our full care guide here.
- You will be emailed the despatch date for your order within 5 working days of placing your order.
- All of our jewellery is hand made to order but if you are in a rush, please call or email us or put that in the ‘Additional Information’ on your order and we will let you know if we can urgently make your order. If possible, there will not be a rush charge, however in certain circumstances a rush charge may be necessary.
- Bespoke jewellery orders, where we are making you a one-off piece, will always take longer to make, depending upon what you have requested. We like to allow 3 to 6 weeks and you will be provided with a time-scale when you receive your quote.
- If you require your order for a special date, please make sure you let us know by writing this in the ‘Additional Information’ section when you place your order.
– if we haven’t answered your question, please contact us queries@plenderleiths.co.uk