{"id":1020,"date":"2024-11-11T10:45:59","date_gmt":"2024-11-11T10:45:59","guid":{"rendered":"https:\/\/www.plenderleiths.co.uk\/?page_id=1020"},"modified":"2024-11-17T19:51:57","modified_gmt":"2024-11-17T19:51:57","slug":"sample-page-copy-copy-copy","status":"publish","type":"page","link":"https:\/\/www.plenderleiths.co.uk\/?page_id=1020","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1020\" class=\"elementor elementor-1020\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad674c6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ad674c6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e9ef431\" data-id=\"e9ef431\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7519a3b elementor-widget elementor-widget-accordion\" data-id=\"7519a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1221\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is my payment secured?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1221\"><ul><li>Your transaction is secure.<\/li><li>We do not see or retain any of your payment details<\/li><li>We accept Visa, MasterCard, Visa Debit, Electron and Maestro\u2026 and placed through our third party.<\/li><li>We also accept Pay Pal.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1222\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What Are Your Delivery Options And Costs?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1222\"><ul><li>Most orders will be despatched to you by Royal Mail Special Delivery. This is a next day service available Mon \u2013 Thursdays. Fridays, Saturdays, Sundays and Bank Holidays will take longer to reach you. This is a signed for service and you must be available to sign for the delivery. Delivery including insurance is charged at \u00a39.50 per delivery.<\/li><li>We also may be able to offer a personal same day hand delivery service within London Zones 1 \u2013 4 only for \u00a325. Available on request.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1223\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I buy a gift and have it delivered to an address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1223\"><ul><li>If the order is a gift please let us know when you place your order in the \u201cAdditional Information\u201d box<span class=\"gmail-Apple-converted-space\">\u00a0 <\/span>and a receipt will not be included in the package. We can put the jewellery in a Plenderleiths box and a gift bag. If you would like a personal message to accompany a gift order, please let us know.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1224\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1224\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How will my order be packed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1224\"><ul><li>Your order will be packed safely and tastefully in a stylish Plenderlieths box.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1225\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1225\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is your returns and refunds policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1225\"><ul><li>We hope that you will be delighted with your Plenderleiths jewellery. We will endeavour to solve your jewellery concern but if we are unable to get there we may offer an exchange, if we feel we may be able to re-sell the item.<\/li><li>Purchases exempt from the exchange policy, unless they are structurally faulty, are: Bespoke, commissioned pieces<span class=\"gmail-Apple-converted-space\">\u00a0<\/span>and customised pieces.\u00a0<\/li><li>Please refer to our full <a href=\"https:\/\/www.plenderleiths.co.uk\/?page_id=1005\">terms and conditions.<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1226\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1226\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where Is Your Jewellery Made?\u200b<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1226\"><p>All of our jewellery is designed and hand made in our London workshop with ethically sourced materials. Our materials are sourced in London from trusted suppliers we have been working with for decades.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1227\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1227\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will my jewellery be hallmarked?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1227\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1227\"><p>All of our silver, gold or platinum jewellery is hallmarked in the London Assay Office. <a href=\"https:\/\/www.assayofficelondon.co.uk\">The Goldsmiths Company.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1228\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1228\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How Can I Get Your Advice On A Piece Of Jewellery?\u200b<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1228\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1228\"><p>Please send us an email to <a href=\"queries@plenderleiths.co.uk\">queries@plenderleiths.co.uk.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1229\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1229\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How Do I Commission A Bespoke Piece Of Jewellery From Plenderleiths?\u200b<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1229\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1229\"><ul><li>Contact us on <a href=\"mailto:queries@plenderleiths.co.uk\">queries@plenderleiths.co.uk.<\/a><\/li><li>All our designs are our own and we will never copy anyone else\u2019s.<\/li><li>Please note that all bespoke jewellery is non-refundable.<span class=\"gmail-Apple-converted-space\">\u00a0<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can you recreate my inherited or existing jewellery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12210\"><ul><li>Worn Again jewellery \u2013 contact us on: <a href=\"mailto:queries@plenderleiths.co.uk\">queries@plenderleiths.co.uk.<\/a><\/li><li>All our designs are our own and we will never copy anyone else\u2019s.<\/li><li>Please note that all bespoke jewellery is non-refundable.<span class=\"gmail-Apple-converted-space\">\u00a0<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I find and choose my size?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12211\"><ul><li>It is crucial for you to give us the correct size when you order a piece of jewellery.<\/li><li>Rings \u2013 <a href=\"https:\/\/www.plenderleiths.co.uk\/?page_id=1010\">refer to our sizing and care page<\/a><\/li><li>Bracelets \u2013 <a href=\"https:\/\/www.plenderleiths.co.uk\/?page_id=1010\">refer to our sizing and care page<\/a><\/li><li>Bangles \u2013 <a href=\"https:\/\/www.plenderleiths.co.uk\/?page_id=1010\">refer to our sizing and care page<\/a><\/li><li>Necklaces- <a href=\"https:\/\/www.plenderleiths.co.uk\/?page_id=1010\">refer to our sizing and care page<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-12212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does Plenderleiths jewellery come with a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-12212\"><ul><li>Our jewellery comes with a 12 month guarantee, under normal conditions of wear and tear.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-12213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I care for my jewellery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-12213\"><p>To ensure the longevity of your jewellery, we recommend storing each piece separately in its original box or in acid free paper to prevent scratches and discolouration. Avoid exposure to harsh chemicals. To clean, gently polish with a soft cloth. See our full care guide <a href=\"https:\/\/www.plenderleiths.co.uk\/?page_id=1015\">here.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-12214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-12214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will my order take? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-12214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-12214\"><ul><li>You will be emailed the despatch date for your order within 5 working days of placing your order.<\/li><li>All of our jewellery is hand made to order but if you are in a rush, please call or email us or put that in the &#8216;Additional Information&#8217; on your order and we will let you know if we can urgently make your order. If possible, there will not be a rush charge, however in certain circumstances a rush charge may be necessary.<\/li><li>Bespoke jewellery orders, where we are making you a one-off piece, will always take longer to make, depending upon what you have requested. We like to allow 3 to 6 weeks and you will be provided with a time-scale when you receive your quote. <span class=\"gmail-Apple-converted-space\">\u00a0<\/span><\/li><li>If you require your order for a special date, please make sure you let us know by writing this in the &#8216;Additional Information&#8217; section when you place your order.<\/li><\/ul><p>\u00a0 \u00a0 \u00a0 \u00a0\u2013 if we haven\u2019t answered your question, please contact us <a href=\"mailto:queries@plenderleiths.co.uk\">queries@plenderleiths.co.uk<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Is my payment secured? Your transaction is secure. We do not see or retain any of your payment details We accept Visa, MasterCard, Visa Debit, Electron and Maestro\u2026 and placed through our third party. We also accept Pay Pal. What Are Your Delivery Options And Costs? Most orders will be despatched to you by Royal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1020","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/1020","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1020"}],"version-history":[{"count":22,"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/1020\/revisions"}],"predecessor-version":[{"id":1229,"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/1020\/revisions\/1229"}],"wp:attachment":[{"href":"https:\/\/www.plenderleiths.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}